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Cancellation Policy

Your appointment at Thomas Swaine is reserved especially for you, we understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours’ notice for cancellations.

Please understand that when you forget or cancel your appointment without giving sufficient notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services.

We confirm all appointments 48 hours in advance because we know how easy it can be to forget an appointment.  Since the services are reserved for you personally, a cancellation fee will apply under the following circumstances:

  • Less than 24 hour notice will result in a charge equal to 50% of the services booked.
  • NO SHOWS” will be charged 100% of the services booked. 
  • Only under extreme circumstances, management may waiver the cancellation policy.

 

The cancellation policy allows us the time to inform clients on our waiting list of any availability, as well as keeping the Thomas Swaine team members schedule filled, thus better serving everyone. Thomas Swaine policies are presented and provided in the best quality and tradition of excellent servicing for both our established and future clientele. Thank you for viewing and supporting our policies criteria.

  • Please note Card Details will be taken from New Clients to secure your appointment.

 

Appointment Confirmation

Depending on your preferred method of communication as a courtesy, we will call/email and confirm your appointment two business days prior to your appointment date.

However, if we are unable to reach you, and can only leave a message over voicemail, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.

It is also your responsibility to inform us of any changes to your personal contact details. Please save our email address into your contacts address book; this will avoid your appointment confirmation emails potentially redirecting into a spam folder.